Universal Banker Certification Program 2019-2

Part two of this four part series addresses the needs, wants and expectations of the new, digital and younger customers and employees.
  • Customer expectations from smart customers
  • Creating the ultimate UX (user/customer experience)
  • Data vs. date driven, decision making
  • Streamlining your work processes
  • iGen and millennial customers - trouble and opportunity ahead, must be able to manage relationships up and down with co-workers, and with customer relationships
  • Develop leadership skills and wow your employer - they will take notice
  • Team work and flexibility go both ways - employee and employer - there is no departmental - only one employer

    Click here for more information on this event.
5/24/2019 - 5/24/2019
5835 T.G. Lee Boulevard
Orlando, FL 32825 United States

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